$49 CAD — Instant Digital Download
You are not sure if it was your prep, your product, or your client's nails. So you fix it, apologize a little, and move on — hoping it does not happen again.
It happens again.
This is not a product problem. It is a diagnosis problem.
The Retention Troubleshooting Flow is a 4-page system that helps you find the cause of lifting in 5 minutes — and communicate your repair policy without awkward conversations.
No more guessing. No more changing products randomly. No more free fixes you were not sure were even your fault.
Step 1 — Identify the lifting location Cuticle, sidewall, or free edge — each location points to a specific cause. Once you know where, you know why.
Step 2 — The 5-minute retention audit Six checkpoints to run before you touch anything. This is the step most nail techs skip — and why the same problem keeps coming back.
The troubleshooting table Every lifting location mapped to its most common causes, the fix, and what a clean result looks like. Print it. Keep it at your station.
Premium photo check Three angles to photograph every set. If those three look clean — your set looks premium.
Client message scripts — copy and paste ready
Aftercare reminder
Free fix response (within 5 days, technician error)
Paid repair response (after 5 days)
Client damage response — kind but firm
Pushback response — professional and clear
Repair policy framework Your policy, written out clearly: free fix within 5 days for technician error. $25 per nail after that, or for client-caused damage. Same rule for everyone — no negotiating.
This is for nail techs who are already taking clients and still dealing with lifting they cannot fully explain.
You do not need more product recommendations. You need a system to find where it starts — and the words to handle it professionally when clients ask about repairs.
"I used to just change my base coat every time I had lifting. This made me realise it was always my sidewall prep. Fixed it in one appointment."
"The scripts alone were worth it. I used to panic when a client messaged about lifting. Now I just copy and paste and it is done."
That is one repair appointment. One awkward client conversation you handled badly. One free fix you did not need to do.
This PDF ends the guessing — and gives you the words to set boundaries professionally so those free fixes stop costing you money.
If you want to fix your retention at the technical level — not just troubleshoot it — the Online Russian Manicure Foundations Cohort is the next step.
4 weeks. Structured lessons. You submit real work every week and receive personal corrections within 24–48 hours.
Clean prep. Safe cuticle work. Consistent structure. Predictable retention.
$999 CAD — or 2 payments of $549 CAD
Cahya Nails Academy — by Maya @cahya_nails | academy@cahyanails.com